Return & Refund Policy
At NTRCEPT, all products are made in limited quantities and fulfilled specifically for each order. Because of this, we do not accept general returns, exchanges, or cancellations.
However, if your order arrives damaged, defective, or you receive the wrong item, we will make it right.
Eligible Issues
We only offer replacements or refunds for:
- Damaged products
- Manufacturing defects
- Incorrect items received
Proof Required
To submit a claim, you must contact us within 7 days of delivery and provide:
- Your order number
- Clear photos of the issue
- Photos of the packaging and item received
Claims without photo proof may not be approved.
Non-Returnable Items
We do not accept returns or exchanges for:
- Incorrect sizing
- Buyer’s remorse
- Changed minds
- Minor print placement or color variation differences
- Normal wear or misuse
Please review sizing information carefully before ordering.
Resolution Process
If your claim is approved, we may:
- Send a replacement item
- Issue a partial refund
- Issue a full refund
The resolution provided will depend on the situation and product availability.
Contact
For all return or damage inquiries, contact:
ntrcept.exe@gmail.com
Please include your order number in your message for faster support.