Refund policy
RETURNS, EXCHANGES & REFUNDS
All NTRCEPT products are made to order. Because of this, we do not accept returns, refunds, or cancellations for reasons such as buyer's remorse, ordering the wrong size, change of mind, or accidental purchases.
Please review sizing information carefully before placing your order.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery at ntrcept.exe@gmail.com.
Include:
• Your order number
• A description of the issue
• Clear photos showing the problem
If the issue is verified, we will provide a replacement at no additional cost.
LOST OR STOLEN PACKAGES
Once an order has been marked as delivered by the shipping carrier, NTRCEPT is not responsible for lost or stolen packages. If you believe your package was stolen, please contact the shipping carrier directly.
ORDER CHANGES & CANCELLATIONS
Orders enter production shortly after they are placed. Because of this, we cannot guarantee changes or cancellations once an order has been submitted.
If you need assistance with an order, contact us as soon as possible at ntrcept.exe@gmail.com and we will do our best to help.
EXCHANGES
We do not offer exchanges at this time. If an item arrives damaged, defective, or incorrect, we will replace it in accordance with the policy above.
REFUNDS
Refunds are only issued in cases where an item is confirmed to be defective, damaged upon arrival, or incorrectly fulfilled.
Refund requests that do not meet these conditions will not be approved.
CONTACT
For any questions regarding your order, please contact: